ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.The following are within the scope of ISO 24510:2007: the definition of a language common to the different stakeholders; the definition of key elements and characteristics of the service to users; the objectives for the service with respect to users' needs and expectations; guidelines for satisfying users' needs and expectations; service to users assessment criteria; introduction to performance indicators; examples of performance indicators.
Document identifier
ISO 24510:2007
Title
Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users
ISO Category
TC 224: Service activities relating to drinking water supply systems and wastewater systems - Quality criteria of the service and performance indicators
Publication date
2007-12-01
International Relationship
BS ISO 24510:2007 * BS ISO 24510:2007
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209 vnd |
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