This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
Document identifier
ISO 10004:2018
Title
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
ISO Category
TC 176/SC 3: Supporting technologies
Publication date
2018-08-01
International Relationship
DIN ISO 10004 * BS ISO 10004:2018
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162 vnd |
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